Shipping and Delivery Policy

At KPSC Mitra, we are committed to delivering both digital and physical educational materials promptly, efficiently, and securely to support your learning journey.

1. About KPSC Mitra

KPSC Mitra (www.kpscmitra.com) provides educational resources for Karnataka competitive exams like KPSC, PSI, PDO, SDA/FDA, Group-C and others. Our materials include online PDFs, notes, quizzes, mock tests, and printed study books to help aspirants prepare effectively.

2. Delivery Modes

We provide two main modes of content delivery:

Digital Delivery: Instant access to study materials, notes, PDFs, and online courses directly through our website after successful payment.
Physical Delivery: Printed notes, combo sets, or books shipped to your registered postal address via trusted courier or India Post.

3. Digital Product Delivery

Access to digital products is granted immediately upon successful payment confirmation.
Users receive an automated email or dashboard notification with download/access links.
Please ensure your account email and login credentials are accurate to avoid delivery issues.
Sharing or distributing digital materials without authorization is strictly prohibited.

4. Shipping of Physical Products

For printed books or notes, our standard shipping policy applies:

Orders are processed within 2–4 working days after payment confirmation.
Delivery timelines vary by location — typically 5–10 business days across Karnataka.
We use reliable courier partners or India Post for all deliveries.
Tracking details are shared via email/SMS once your parcel is shipped.
KPSC Mitra is not liable for delays caused by postal issues, regional disruptions, or incorrect address entries.

5. Shipping Charges

Shipping charges (if applicable) are clearly displayed at checkout before payment.
Some promotional offers may include free shipping within Karnataka.
For bulk orders or institutional packages, customized shipping terms may apply.

6. International Shipping

Currently, we do not support international shipping for physical materials. However, all digital study resources can be accessed globally after online payment.

7. Failed Delivery or Returns

If a parcel is undeliverable due to incorrect address or repeated failed attempts, it may be returned to us.
In such cases, we will contact the customer to arrange re-delivery, subject to additional shipping charges.
No refund is provided for non-delivery caused by user error in address details.

8. Customer Support

If you have any issues or need updates regarding your order status, please contact our support team. We aim to ensure smooth and timely delivery for every learner.

Email: support@kpscmitra.com
Website: www.kpscmitra.com

Last Updated: October 2025