Cancellation and Refund Policy

At KPSC Mitra, we strive to offer a smooth, transparent, and reliable learning experience. This policy explains the conditions under which cancellations and refunds are processed for our digital educational services.

1. About KPSC Mitra

KPSC Mitra (www.kpscmitra.com) is an educational platform dedicated to helping aspirants prepare effectively for various Karnataka competitive exams including KPSC, PSI, PDO, SDA/FDA, Group-C and others. We provide curated study notes, quizzes, PDFs, and exam-oriented materials designed by subject experts. All content is developed to support self-paced and affordable learning for students across Karnataka.

2. Nature of Our Services

All our materials — whether digital notes, PDFs, online quizzes, or practice papers — are delivered electronically. Due to the instant access and downloadable nature of these resources, our cancellation and refund policy follows specific conditions outlined below.

3. Cancellation Policy

Once a user purchases or subscribes to a digital product or premium feature, cancellations are generally not allowed after access is granted.
If payment is made by mistake or multiple times for the same product, the user must contact us within 24 hours to resolve the issue.
KPSC Mitra reserves the right to cancel a user’s access in case of misuse, policy violation, or suspected fraudulent activity.

4. Refund Policy

As our services involve digital content, we maintain a no-refund policy once access is provided. However, refunds may be granted under exceptional cases, such as:

Duplicate payment or transaction errors.
Technical issues preventing access to purchased materials, verified by our support team.
Unauthorized charge disputes proven valid upon investigation.

Refund requests must be made via email to support@kpscmitra.com within 3 working days of the transaction, providing proof of payment and issue details. Valid refunds, if approved, will be processed within 7–10 business days.

5. Non-Refundable Items

Downloaded or accessed eBooks, PDFs, or course materials.
Online quizzes or mock tests already attempted.
Subscription fees for periods already accessed or utilized.

6. Policy Modifications

KPSC Mitra reserves the right to revise, update, or modify this Cancellation and Refund Policy as needed to reflect business, legal, or operational requirements. Updates will be published on this page with an updated date below.

7. Need Help?

We value your trust and aim for complete transparency. If you experience any issue related to payments, access, or refunds, please contact us through the details below — our support team will respond promptly.

Email: support@kpscmitra.com
Website: www.kpscmitra.com

Last Updated: October 2025